1. Returns & Eligibility

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• You have 30 calendar days from the date you receive your item to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of purchase (such as your order number) is required to process your return.

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2. Non-Returnable Items

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Certain items cannot be returned due to hygiene, safety, or customisation reasons, including:

• Customised or personalised products.

• Pierced jewellery (for hygiene reasons, unless faulty).

• Clearance or final sale items.

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3. Return Process

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1. Contact us at contact@pebblesandquartz.co.uk with your order number and reason for return.

2. Once your request is approved, we will send you instructions on where and how to send your package.

3. Items sent back to us without first requesting a return will not be accepted.

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4. Shipping Costs

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• Customers are responsible for paying their own shipping costs for returning items, unless the item received was damaged, defective, or incorrect.

• Original shipping fees are non-refundable.

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5. Refunds

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• Once we receive and inspect your returned item, we will notify you of the status of your refund.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.